Privacy notice
We protect your Privacy
At yriahandmade we are 100% committed to protecting the security and privacy of our customers from everywhere (yes, including you).
Do not be shocked.
We ourselves are customers of yriahandmade - and other web pages, so we know very well how to value and respect personal information. If at any time you need something on it, we have created an email account especially for this reason and we will be happy to receive your message at [email protected]
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What you will find on this page
- How we use your information
- Sharing your information
- Marketing Messages
- Seeing yriahandmade.gr ads on the internet
- How we store your information
- Your rights
- Changes in how we protect your Personal Data
- Our Cookies (by law)
- How to contact us
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How we use your information
We use the information you give us in a number of different ways - what we do is directly related to the type of information. The following tables show each use in detail, so you can easily understand what we do and most importantly, why!
Your name and contact details
How we use your name and contact information | Why? |
To deliver your purchases | We have to do this because we have a contract with you! (it would be a little difficult not to know where to send you the order!) |
Send you messages regarding your transactions with us via SMS, Viber, email or by phone | We must do this again to properly fulfill our contract with you. For example, let us tell you when your order arrives |
Send you information via email, SMS, Viber or by post about our new offers or products | To keep you informed! We only send such messages if you have given us the OK, so if you are in our base, you have accepted it. |
To detect and rule out possible cases of fraud | Unfortunately, because it is necessary and we are in cooperation with the Cybercrime Prosecution - we are sure that you are acting well, but some others are not |
To show you yriahandmade.gr ads on the rest of the internet | To be able to see our new products and offers |
To understand what you like - but also our other customers | To ensure that we offer you exactly what you want - and stay ahead of the competition;) |
Your date of birth
How we use your date of birth | Why? |
To detect and rule out possible cases of fraud | Practical to protect you and yriahandmade.gr from possible sources of fraud - unfortunate, but absolutely necessary |
To send you beautiful gifts for your birthday! | True - either a surprise gift or a discount coupon to give yourself a gift! |
Your gender
How we use your gender | Why? |
To better guide you to the right section of our page | To get you faster on the products related to you |
Your payment information
This means the information e.g. of your credit card - do not worry, it is 100% secure and encrypted.
How we use your payment information | Why? |
To get paid and make returns | We need to do this for our contract - we can not give away our products for free! :) |
To detect and rule out possible cases of fraud | Unfortunately, because it is necessary and we are in cooperation with the Cybercrime Prosecution - we are sure that you are acting well, but some others are not |
Your contact history with us
This applies to everything you have told us - for example via email, chat or social media.
How we use your contact history with us | Why? |
To provide customer service and support | We need to do this for the contract between us - after all, you expect the best possible service from us |
To train our staff | So that when you get in touch with us, you have the best possible experience |
The order history and your cart
What you have bought and what you have stored in your cart for another time
How we use your order history and your cart | Why? |
To sell you products! | We need to do this for the contract between us - to shop, you have to put something in the basket first! |
To provide you with customer service and support, as well as to handle any returns | We need to do this for the contract between us |
To find out what you like, but also to the rest of our customers | To ensure that we offer you exactly what you want - and stay ahead of the competition;) |
Information about your phone or computer, and how you use our page
This is the information you give us when you are on our page, including your IP address and the type of device you have. We will not ask you for location data!
How we use the information about your phone or laptop, and how you use our page | Why? |
To improve our page for you (eg to better see our page on your mobile phone) | To offer you the best possible shopping experience |
To protect our page | Practical to protect you and yriahandmade.gr from possible sources of fraud - and especially to be able to ensure 100% security of your personal and our personal data |
Information from accounts you give us
Practically, what do we do if connections e.g. your Twitter or Facebook at yriahandmade.gr
How we use the information from accounts you give us | Why? |
To offer you personalized product proposals & offers that concern you | To be able to immediately find the things that interest you, without much! |
Your answers & interactions in surveys, competitions and offers
How we use your answers & interactions in surveys, contests and offers | Why? |
To run research, contest or bid | We need to do this for the contract between us - you can not win anything if you do not participate or do not claim it! |
You do not need to give us any of the above, but if you do not, then you will probably not be able to buy from our site and you will probably not get the best experience we want to offer you. But that's your decision - and we respect that.
Also, know that we encrypt and anonymize personal data (in such a way that they can not identify you), when we need to use it for internal processes such as testing our systems, research, statistical analysis, improve the page or develop new services and products. We share this data with third parties to execute and improve our services.
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Sharing your information
We will not, nor ever will, sell any of your personal information to any third party - including your name, address, email, phone number or credit card details. We want to gain and maintain your trust, and we believe that this statement is absolutely necessary for us to succeed.
What we do is share data with the following categories of companies, as a key part of being able to offer our services to you:
- Companies related to the transfer of products to you, including payment services, warehouses, logistics companies and transport companies
- Professional service providers, such as marketing services, advertising and support companies, optimization and web hosting, that help us run our store online and inform you about new products and services
- Payment control services, Cybercrime Prosecution, Consumer Protection services and e-fraud prevention services, so that we can help in cases of malicious use
- Companies that you have approved yourself, such as social media pages (if you choose to link your account with us)
- Personalized proposal services, to provide you with personalized products and services
In the above context, we may offer to third parties encrypted & anonymous information and usage statistics for our users, something that before we do, we will ensure that they do not identify you.
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Marketing messages
If you have given us your consent, we will send you marketing messages via email, SMS, Viber, Facebook Messenger, to inform you about what we do and to help you see and find our products.
How to stop updates from yriahandmade.gr
You can stop receiving updates from yriahandmade.gr at any time.
To do this, you have the following options:
- Go to your account settings
- Click on the deletion link found in each newsletter
- Replying to our newsletters, saying you want to delete (yes, we're looking at them!)
- Contacting our Customer Service
- By sending an email to [email protected]
Once you do, we will update your profile as soon as possible, ensuring that you will not receive any other marketing messages in the future.
We ask for your understanding until all our systems are updated (a few days at most - the sure thing is that we do not want to bother you!), Because yriahandmade.gr consists of a large network of interconnected services and all must be properly informed about your every request.
Also know that stopping our marketing messages does not mean that we will stop sending you updates on your orders or your cart (you do not need to worry that something will be lost!).
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Seeing yriahandmade.gr ads on the internet
One of the things we do is maintain an online advertising presence, to let you know what we do and to be able to find our products and services.
Like many other companies, we target the banners and ads of yriahandmade.gr to you when you are on other pages or applications. This is done through the use of a wide variety of digital marketing and advertising networks, as well as the use of multiple digital advertising technologies such as pixels, cookies, mobile identifiers, along with services offered by certain pages and social networks such as Google Audiences & Facebook Custom Audiences.
The banners and ads you see are based on the information we have about you, or from the previous use you made on yriahandmade.gr (to better understand: which pages you entered, what you searched for and which products piqued your interest and / or you put in your cart), or from the ads you clicked in yriahandmade.gr.
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How we store your information
We hold your information only for as long as you are our user or customer. If you choose not to be our user or customer or to delete your data, you can ask us at the email [email protected] to delete the information we have about you.
If there is a necessary reason to keep your data (for example, your credit balance, the guarantee of your products, your returns, etc.) or to prevent any fraud attempts or to ensure proper compliance with the Terms of Use of our page, We may retain some parts of your information, even if you have closed or deleted your account.
We guarantee that our employees who do not need to have access to personal data are prohibited from having it, and that we have taken every measure to secure it, using multiple internal security valves and some of the safest programs on the market.
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Your rights
You have many rights related to your personal data:
- The right to be informed about how your personal information is used (like this page!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccuracies in your personal data (something you can do yourself, in the section My Account)
- The right to ask us to delete your data, or to stop processing or collecting it, in some cases
- The right to stop or ask to receive marketing messages, something you can do in various ways as we said in the Marketing Messages section
- The right to complain about misuse / inaccuracy of your data and to request the restriction of their processing
- The right to request that we transfer the data we hold about you (or part of it) to another service
If you ever want to exercise any of your rights, have a complaint or just want to ask us something about it, please contact us at email [email protected]
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Changes in how we protect your Personal Data
There is a possibility that we will change this page from time to time, in order to describe to you exactly and synchronously, how we process your data.
If we make significant changes, we will make it absolutely clear on the page of yriahandmade.gr or other services of yriahandmade.gr, or by other means such as communication via email, so that you can see first and judge if you agree with the new changes, before you choose to use yriahandmade.gr.
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Cookies
We use cookies when you visit our page (no cookies - good luck! They are small pieces of code that record your movements on our page). There are four basic types of cookies - and here we show you how and why we use them.
(1) Cookies that ensure the use of the page - these cookies allow you to navigate our page and use our functionalities such as "Add to cart"!
(2) Cookies that measure navigation statistics - these cookies allow us to measure and analyze how our users use our page, so we can improve both its functionality and your shopping experience.
(3) User preferences cookies - when you navigate or buy from yriahandmade.gr, these cookies will remember your preferences (such as your size or what products you saw), so we can make your browsing experience the better it becomes and most importantly, the more personal in your measures.
(4) Targeting or advertising cookies - these cookies are used to show ads that are as close as possible to your preferences - but not only. Through these, we ensure that we will not constantly show you ads, but we will be able to limit the number you see them, so that you do not get tired and have more effective campaigns.
By using our page, you agree to place such cookies on your device and to have access to them when you visit us again in the future. If you want to delete these cookies that are on your computer, you can do it very simply by going to the "help" section of the browser you use and follow the instructions. Please keep in mind that if you delete or disable the cookies you receive, your browsing experience may be affected and you may not be able to take full advantage of our site, and eventually lose the complete experience of using yriahandmade.gr, which we are very proud to offer our customers.
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How to contact us
We always want to hear our customers' feedback (especially if we have disappointed you somewhere or you think we can do something better).
If you:
- You have questions or comments on this page
- Would you like us to stop using your information?
- Would you like to exercise any of the rights listed above or have a complaint?
Please do not hesitate to contact our team, which is more than happy to serve you and answer any questions you may have.
Especially for this purpose, we created the email [email protected] , where you will come in direct contact with our privacy team, otherwise you can use our contact form or call us at 26950 25443, Monday to Friday 09:00 -19:00.
Furthermore, if you have any special questions, please contact the DPO (Data Protection Officer) of yriahandmade.gr, Mr. Nikolaos Georgoulis, for the following information:
26950 25443
Planos, Tsilivi, Zakynthos
29100, Zakynthos, Greece